Responsible Gaming

Responsible gaming means approaching online gambling as a form of entertainment, not a way to make money or solve financial problems. It involves setting clear limits, staying aware of the risks, and recognizing when play may be becoming harmful. Casimba on casimba-ca.com provides this page to help you understand those risks and to support a healthy, informed approach to gambling on licensed Canadian sites operated by the same group.

The operator behind the sites reviewed here is required by regulators in Canada and abroad to provide practical tools such as deposit limits, time limits, and self-exclusion options, as well as to monitor play for signs of harm. If you ever feel that your play is no longer fun, you are strongly encouraged to use these tools and to contact support or professional services for help. You are not alone, and confidential assistance is available 24/7 in Canada.

Risk Awareness

Most players gamble for fun and stay within safe limits. However, gambling can become addictive. Understanding the early warning signs helps you act before problems escalate.

Common signs of problem gambling

• Increasing time and money spent: You are betting more often, with higher stakes, or for longer sessions than you originally planned, and you struggle to cut back.
• Preoccupation with gambling: You frequently think about the casino when you are not playing, plan your day around gambling, or feel restless until you can log in again.
• Chasing losses: After losing, you return quickly to "win it back," increasing stakes or taking risks you would normally avoid.
• Neglecting responsibilities: Gambling begins to interfere with work, studies, family life, or social commitments, or you arrive late or miss obligations because you were playing.
• Financial pressure: You borrow money to gamble, use funds intended for bills or essentials, take cash advances, or hide bank statements and transactions from others.
• Secrecy and guilt: You hide how often you play or how much you spend, feel shame after gambling, or become defensive when someone asks about your gambling.
• Mood changes: You experience anxiety, irritability, depression, or trouble sleeping related to wins, losses, or worries about gambling debt.

Self-assessment: check your gambling behaviour

The following statements can help you evaluate your own habits. Answer honestly "yes" or "no" to each:

• Do I gamble with money that I cannot comfortably afford to lose?
• Have I ever lied to family, friends, or colleagues about how much I gamble or lose?
• Have I tried to cut back or stop gambling but found it difficult or impossible?
• Do I gamble longer than I plan to, even when I know I should stop?
• Do I feel anxious, irritable, or restless when I cannot gamble?
• Have I ever borrowed money, sold possessions, or delayed paying bills so that I could gamble?
• Do I regularly chase losses, believing that one more session or a bigger bet will fix my problems?
• Has my gambling caused problems at work, in my studies, or in my relationships?

If you answer "yes" to one or more of these statements, your gambling may be risky. Treat this as a sign to slow down, use the limits and self-exclusion tools described below, and consider contacting a Canadian support service or mental health professional.

Limits & Tools

The Canadian-facing sites reviewed by Casimba on casimba-ca.com are operated by a licensed company that is required to offer practical tools to help you stay in control. These tools are usually found in a dedicated "Responsible Gaming," "Safer Gambling," or "Account Limits" area of your player account. Names of menus may vary slightly between jurisdictions, but the functions are similar.

Deposit limits (daily, weekly, monthly)

• Where to find them: After you log in, go to My Account or Profile, then select Responsible Gaming or Limits. Look for a section labelled "Deposit Limits" or similar.
• How to set deposit limits:
  1. Choose the period you want to control (e.g., daily, weekly, or monthly).
  2. Enter the maximum total amount you are prepared to deposit in that period. For example:
     • Daily limit: CAD 20
     • Weekly limit: CAD 100
     • Monthly limit: CAD 300
  3. Confirm your selection and save the change. The system will then prevent you from depositing more than your chosen limit for that period.
• Changing your limits: Lowering your limits usually takes effect immediately. Increasing limits often involves a cooling-off period (for example, 24 hours or more) and may require confirmation via an on-screen prompt or email, in line with regulatory expectations in Canada and other licensed markets.

Time and session limits

• Session reminders: In the same responsible gaming area, you can typically activate on-screen reminders that appear after a set period (for example, every 30, 60, or 120 minutes). These reminders show how long you have been playing and your net position (wins/losses) so that you can make a conscious decision to stop or continue.
• Fixed session duration: Some versions of the platform allow you to cap each session's length. When the set time expires, you will be logged out or prompted to take a break before continuing.
• How to enable:
  1. Go to My Account > Responsible Gaming or Play Responsibly.
  2. Select Session Reminder or Time Limit.
  3. Choose the time interval (e.g., 30 minutes, 1 hour, 2 hours).
  4. Confirm your settings. The site will apply them automatically during your gameplay.

Short breaks ("Time-Out") - 24 - 72 hours

• Purpose of Time-Out: A Time-Out is a short, voluntary break from play. It is ideal if you feel stressed, frustrated, or tempted to chase losses and need to pause before your behaviour escalates.
• How to take a Time-Out:
  1. Log in and open My Account > Responsible Gaming or Self-Exclusion / Time-Out.
  2. Select Time-Out or Short Break.
  3. Choose a duration, usually between 24 and 72 hours (some sites may also offer 7 days).
  4. Read the information about what will happen during the Time-Out.
  5. Confirm your choice. In many cases, you will need to click an additional confirmation button to activate the break.
• Effect of a Time-Out: During the Time-Out you will not be able to deposit or place bets. In most cases, you will also be logged out and prevented from logging in until the period ends, although you may still be able to contact customer support and, where allowed by the operator's terms, request withdrawal of any available real-money balance.

Self-Exclusion

If you feel that you are losing control, self-exclusion is a stronger and longer-term measure than a simple Time-Out. It is designed to block your access to gambling for a defined period or permanently.

How to request self-exclusion

1. Access the self-exclusion area: After logging in, go to My Account and open the Responsible Gaming, Safer Gambling, or Self-Exclusion section. If you cannot find it, you can also contact customer support by live chat or email and request self-exclusion.
2. Choose the exclusion period: The platform typically offers several fixed durations, such as:
   • 6 months
   • 1 year
   • 2 - 5 years (depending on jurisdiction)
   • Lifetime or "indefinite" self-exclusion
3. Read key information: Before confirming, carefully read the on-screen notice explaining the consequences of self-exclusion, including how long it lasts and whether it can be lifted.
4. Confirm your decision: You will usually need to:
   • Select the desired period from a drop-down menu.
   • Tick a box confirming that you understand the consequences.
   • Click a final confirmation button. Some sites send a confirmation email summarizing your request.
5. Provincial schemes: In Ontario, you may additionally or alternatively use the province-wide "My PlayBreak" self-exclusion program for internet gaming, operated by iGaming Ontario, which covers all participating regulated sites. Other provinces offer similar programs via their government-run platforms.

Consequences of self-exclusion

• Account access: Once self-exclusion is applied, you will not be able to log in, deposit, or place bets for the selected period. Creating new accounts with the same operator during this period is prohibited and may result in closure of any new accounts identified.
• Marketing communications: The operator should stop sending you promotional emails, SMS messages, and bonuses as soon as reasonably possible, in line with its licensing obligations.
• Withdrawals and balances: As a general rule, self-exclusion does not entitle you to refunds of losses incurred before the exclusion. However, any remaining real-money balance in your account is usually still withdrawable, subject to identity and security checks. If you cannot access your account interface because of self-exclusion, contact support by email or live chat to request a withdrawal, where permitted under the applicable terms and provincial regulations.
• Changing or ending self-exclusion: To protect you, self-exclusion cannot usually be cancelled early. For fixed-term exclusions, your account may remain blocked until the period expires and sometimes until you actively confirm that you wish to return. For "lifetime" or indefinite exclusions, some operators allow a request for reactivation only after a significant minimum period and subject to further checks; many do not permit reactivation at all.

Self-exclusion is a serious step and should be combined with professional support, such as counselling or a problem gambling helpline. Using both together gives you the best chance of regaining long-term control.

Support Resources

Regulators in Canada and abroad require licensed operators to make you aware of independent support services. Casimba on casimba-ca.com strongly encourages you to contact these organizations if you are worried about your gambling or about someone close to you. They are confidential, non-judgmental, and usually free of charge.

Local support in Canada

The following services are specifically focused on gambling-related problems in Canada. They provide crisis support, information, and referrals to free counselling in your province or territory. Phone numbers and hours can change; if a number does not work, check your provincial health or addictions website.

• Ontario - ConnexOntario Problem Gambling Helpline
  • Phone: 1-866-531-2600 (toll-free within Ontario)
  • Hours: 24/7
  • Languages: English and French; additional languages available via interpreter on request.
  • Services: Immediate support, information on local treatment programs, and referrals to free counselling for gambling, mental health, and addictions.
• British Columbia - BC Gambling Support Line
  • Phone: 1-888-795-6111
  • Hours: 24/7
  • Languages: English; interpretation available for other languages.
  • Services: Confidential counselling, referrals, and online/chat support for people affected by gambling in BC.
• Alberta - Alberta Health Services Addiction Helpline
  • Phone: 1-866-332-2322
  • Hours: 24/7
  • Languages: English; interpreter services available.
  • Services: Support and referrals for gambling and other addictions across Alberta.
• Manitoba - Manitoba Problem Gambling Helpline
  • Phone: 1-800-463-1554
  • Hours: 24/7
  • Languages: English (with access to other languages via interpreter).
  • Services: Telephone counselling, information, and referrals within Manitoba.
• Quebec and francophone players
  • Phone: In Quebec, you can dial 811 and ask for "Info-Social" for psychosocial support, including gambling-related issues. Additional local numbers may be listed on provincial health websites.
  • Hours: 24/7
  • Languages: Primarily French, with access to English support.
• Other provinces and territories
  • If your province or territory is not listed above, call 211 to be directed to local gambling support services, or search your provincial government website for "problem gambling helpline." Many regions offer 24/7 services similar to those described above.

International support organizations

Self-exclusion schemes by country

• Ontario - My PlayBreak (Canada): Province-wide internet gaming self-exclusion program, managed by iGaming Ontario and the Alcohol and Gaming Commission of Ontario (AGCO). Once enrolled, you are barred from all participating regulated online gaming sites in Ontario for the selected period.
• United Kingdom - GamStop: A free national self-exclusion service. Registering with GamStop prevents you from using UK-licensed online gambling sites and apps for the chosen period. This is mainly relevant if you also gamble on UK-licensed platforms.
• Spain - RGIAJ: The Spanish General Registry of Gambling Access Bans (Registro General de Interdicciones de Acceso al Juego - RGIAJ) allows individuals to self-exclude from all licensed gambling operators in Spain.
• Other jurisdictions: Many regulated markets (such as certain EU countries) offer similar national or regional self-exclusion registers. If you reside or spend time abroad, check with the local gambling regulator for available schemes.

Blocking software and device tools

• Gamban: A paid app that blocks access to most gambling websites and apps on phones, tablets, and computers. It is widely recommended by treatment providers and can be used alongside operator self-exclusion.
• BetBlocker: A free, charity-run app that allows you to block gambling content for a chosen period across multiple devices.
• Other tools: You can also use:
  • Built-in parental or content controls on your device or router.
  • Browser extensions that block gambling websites.
  • Banking tools that allow you to block gambling transactions or set spending caps.

Support for family and friends

• Family-specific services: Many helplines listed above also provide support for loved ones affected by someone else's gambling, including guidance on setting boundaries and protecting shared finances.
• Confidentiality: All reputable services treat your information in confidence and will not share details without your consent, except where required by law for safety reasons.
• Professional help: Counsellors, psychologists, and social workers experienced in gambling harm can offer structured treatment plans, coping strategies, and, where necessary, referrals for additional mental health support.

Help for Family

Problem gambling affects not only the person who gambles, but also partners, parents, children, and friends. If someone close to you is struggling, you deserve support and practical tools to cope.

How to talk to someone about their gambling

• Choose the right time and place: Talk when the person is calm, not during or immediately after a gambling session. Pick a private, neutral setting without distractions.
• Use "I" statements: Focus on how their gambling affects you rather than accusing them. For example, "I feel worried when I see bills unpaid" instead of "You never pay the bills."
• Be specific and factual: Mention concrete examples (missed payments, cancelled plans, changes in mood) rather than general criticisms.
• Listen actively: Allow them to speak without interruption. Acknowledge their feelings, even if you disagree with their choices.
• Avoid enabling behaviour: Do not cover their gambling debts, lie for them, or take on all responsibilities alone. Set clear boundaries around money and shared accounts.

Encouraging them to seek support

• Offer information, not ultimatums (unless safety is at risk): Share details about helplines and counselling services and offer to call with them or accompany them to appointments.
• Promote self-exclusion and limits: Encourage the person to use deposit limits, Time-Outs, and self-exclusion options, and to consider national schemes like My PlayBreak in Ontario if applicable.
• Normalize professional help: Emphasize that gambling disorder is a recognized health condition and that seeking help is a sign of strength, not failure.

Support groups and resources for families

• Gam-Anon: A fellowship for family and friends affected by someone else's gambling. Local and online meetings provide a safe space to share experiences. Website: gamanon.org.
• Gambling Therapy - Family & Friends Forum: Offers moderated online forums and support for relatives of people with gambling problems at gamblingtherapy.org.
• Canadian helplines: Provincial helplines (such as ConnexOntario) also support family members and can refer you to dedicated family counselling and financial advice services.

Recommended next steps if you are affected

• Protect your finances: Consider separating bank accounts, limiting shared credit, and seeking independent financial advice if joint debts are involved.
• Seek professional counselling: A psychologist, psychotherapist, or social worker experienced in addictions can help you manage stress, set boundaries, and decide on next steps.
• Use crisis support when needed: If you or your loved one is in immediate emotional distress or at risk of self-harm, contact emergency services or a national crisis line in Canada (for example, by dialling or texting 9-8-8 where available) rather than relying on this website or the casino's support channels.

Operator's Commitment

The sites reviewed by Casimba on casimba-ca.com are operated by White Hat Gaming Limited, a private limited company registered in Malta (C73232), which holds licences from regulators including the Malta Gaming Authority and, for Ontario, iGaming Ontario and the Alcohol and Gaming Commission of Ontario. These licences impose strict social responsibility and safer gambling requirements.

Internal risk checks and monitoring

• Behavioural analysis: The operator's platforms use automated systems to analyse playing patterns, including frequency of deposits, size and speed of bets, session length, and indicators such as chasing losses or repeated failed deposits. These systems are designed to detect potential markers of harm, in line with regulatory guidance and industry best practice.
• Thresholds and flags: When certain thresholds are reached (for example, high or rapidly increasing spending, sudden changes in behaviour, or activity inconsistent with typical recreational play), the system flags the account for review by a responsible gaming team.
• Enhanced oversight: Past regulatory enforcement actions in other jurisdictions, including the UK, have led to strengthened internal controls, more robust affordability checks, and clearer procedures for timely interventions with at-risk customers.

Player interactions and interventions

• Proactive contact: If risk patterns are detected, the operator's responsible gaming or customer care team may:
  • Send safer gambling messages via on-site notifications or email, highlighting available tools (deposit limits, Time-Out, self-exclusion).
  • Invite you to review your limits or consider taking a break.
  • Request additional information about your situation (for example, affordability or source-of-funds documents) where required by regulation.
• Protective measures: In higher-risk cases, and where permitted by law and licence conditions, the operator may:
  • Impose or reduce deposit or loss limits on your account.
  • Temporarily block play pending further review.
  • Enforce self-exclusion or close the account if there are serious concerns about harm or if you request permanent closure.
• Independent oversight: The operator's games and systems are tested by external bodies such as eCOGRA, and its information security management is certified to ISO 27001 standards. These certifications support the integrity and security of the environment in which responsible gambling tools operate, although they do not replace your responsibility to use the tools.

The operator's commitment to responsible gaming does not remove your own responsibility to gamble within your means. It does, however, ensure that you have access to meaningful safeguards and transparent procedures if you need help.

Updates

Responsible gaming regulations and industry standards continue to evolve, especially in regulated Canadian markets such as Ontario. As a result, tools, procedures, and contact details may change over time.

How you will be informed of changes

• On the casino site: The operator will typically notify registered players of material changes to responsible gaming tools or policies via:
  • On-site banners or pop-up messages after login.
  • Updates to the Terms and Conditions and Responsible Gaming pages, with a change date or version number.
  • Account messages or inbox notifications summarizing key changes.
• By email: Where required by regulation or by the site's own policies, you may receive an email explaining significant updates to responsible gaming measures, especially if they affect your existing limits or the way your data is used for risk assessments.
• On casimba-ca.com: Casimba aims to keep this review page aligned with the most recent information available from the official Canadian-facing sites. However, the operator's own website will always be the definitive source of current terms and tools.

Last updated

This responsible gaming page was last reviewed and updated on 24 February 2026. Changes in law, regulation, or operator policy after this date may not be fully reflected here; always consult the responsible gaming section of the actual casino site where you play for the most current information.

Contact & Feedback

This section distinguishes between two types of contact: (1) contacting the licensed operator about your gambling account, and (2) contacting Casimba on casimba-ca.com about the information provided on this review page.

Contacting the operator about responsible gaming

• In-account support: If you hold an account with the operator whose sites are reviewed here, log in and use the Help, Support, or Contact Us section. Most regulated sites provide 24/7 live chat and/or email support.
• Responsible gaming requests: When contacting support, clearly state that your message relates to "Responsible Gaming" or "Safer Gambling," especially if you wish to:
  • Set or lower deposit, loss, or time limits.
  • Request a Time-Out or self-exclusion.
  • Ask for information on your recent gambling history (e.g., deposits and losses).
• Email and phone: The specific responsible gaming email address and phone number for the operator are not included in the data available to Casimba. For accurate and up-to-date contact details, please refer directly to the official help or contact pages of the Canadian-facing casino site where you play. Do not rely on third-party sites for operator contact information.

Contacting Casimba on casimba-ca.com

If you have questions, feedback, or requests related to the responsible gaming information on this review site (not your player account), you can use the following form. Please note that Casimba cannot access your casino account, cannot process self-exclusion on your behalf, and does not provide emergency or clinical support. For urgent help, contact a Canadian helpline listed above.

Responsible Gaming Feedback & Support Request

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-- Please select -- Information about responsible gaming tools Help with self-control strategies Support as a family member or friend Feedback about this page Other (please describe below)

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I understand that Casimba on casimba-ca.com is an independent review resource and cannot access or modify my casino account, and that this form is not monitored 24/7 or intended for emergencies.

Send request

If you do not receive a timely response or if you require immediate assistance regarding gambling harm, please contact a provincial helpline or another professional service listed in the "Support Resources" section above.